Overview
ConvertImageFile charges a flat fee of $3.99 per conversion. Because this is a digital service that is delivered immediately upon payment, we handle refunds on a case-by-case basis as described below.
When We Issue Refunds
We will issue a full refund in the following situations:
- Conversion failure: If your image conversion fails due to a technical issue on our end, you will receive a full refund.
- Processing error: If the converted image cannot be delivered due to a system error, we will refund your payment.
- Duplicate charges: If you were charged more than once for the same conversion, we will refund the duplicate charge immediately.
When Refunds May Not Apply
Refunds are generally not available in these cases:
- Wrong format selected: If you selected the wrong output format and the conversion completed successfully, we cannot reverse the operation. Simply start a new conversion with the correct format.
- Change of mind: Once a conversion has been successfully completed and the download link sent, we cannot undo the operation.
- Corrupted input files: If your uploaded image was corrupted or damaged before upload, resulting in a failed conversion, this is not eligible for a refund.
- Unsupported format: If your browser does not support the selected output format and the conversion fails as a result, this is not eligible for a refund. Please check format compatibility before purchasing.
How to Request a Refund
If you believe you're entitled to a refund, contact us at support@convertimagefile.com with:
- The email address you used for the conversion
- The approximate date and time of your transaction
- A brief description of the issue
We aim to respond to all refund requests within 24 hours and process approved refunds within 3-5 business days.
Refund Method
All refunds are processed through Stripe and will be returned to the original payment method used for the transaction.
Contact Us
If you have questions about this refund policy, please contact us at support@convertimagefile.com.